Shipping policy

Thank you for shopping at BYMATAMA! We are delighted to serve you and ensure your shopping experience is as seamless as possible. Please read our shipping policy carefully to understand your rights and responsibilities when it comes to shipping.

Shipping Methods: We offer several shipping options to cater to your needs. Our standard shipping method is ground shipping, which typically takes 4-10 business days to arrive after processing. 

Order Processing Time: Please note that all orders require processing time before shipment. Orders are typically processed on business days after payment confirmation. Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Rates: Shipping rates vary depending on the shipping method selected and the destination of the package. You can view the shipping rates for your order during the checkout process before payment is completed.

Tracking Information: We provide tracking information for all orders. Once your order has been shipped, you will receive an email with your tracking number and instructions on how to track your package.

Lost, Stolen, or Damaged Packages: While we strive to ensure your package arrives safely and on time, we are not responsible for any lost, stolen, or damaged packages once they have been handed over to the carrier. If your package is lost, stolen, or damaged during transit, please contact the carrier directly to file a claim. However, we will do our best to assist you in resolving any issues that may arise during shipping.

International Shipping: For international orders is not available currently.

Holiday Shipping: During peak seasons or holidays, shipping times may be longer than usual due to high order volumes and carrier delays. We recommend placing your orders in advance to ensure timely delivery.

Contact Us: If you have any questions or concerns about our shipping policy, please feel free to contact us at info@bymatama.com. Our customer service team is here to assist you and provide any necessary support.

Policy Changes: We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. Please check our shipping policy periodically for updates.

By placing an order with BYMATAMA, you agree to the terms and conditions outlined in this shipping policy.

Last updated: [06/09/2024]